Shared agent call queue history
Webb15 mars 2024 · After latest update with ability to add team channel as a call queue, missed calls still do not register in the call history of that queue. Only calls that left voice mails … Webb25 maj 2024 · only 28 days of history is available in the dashboard For reference: Known Issues Assign admin roles for access to CQD Best Regards, Community Support Team _ …
Shared agent call queue history
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Webb18 mars 2024 · Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off callbacks, however quite often we find ourselves having to ask around the office whether anyone took a call from a certain customer. Webb14 feb. 2024 · For conference mode to work, agents in the call queue must use one of the following clients: The latest version of the Microsoft Teams desktop client, Android app, …
Webb22 apr. 2024 · History from two agents in the same queue. Below you can see that agents can select a call in the history and will see more information about the caller (1). If it is a … Webb19 nov. 2024 · Reports for Call Queues and Auto Attendents. I am looking to find out how effective my call queues and auto attendants are with handling my customers. Some of …
WebbYou'll see your individual agent call queue history and previews of your call queue's shared transcribed voicemail. The Agents list in the lower right corner shows you who else is … Webb13 apr. 2024 · To show all the traffic for an auto attendant or call queue, you must select all the resource accounts assigned to the auto attendant or call queue. Only 28 days of history are available in the dashboard as call queue and auto attendant data is considered personal data and is subject to data privacy retention policies. See Also
Webb18 mars 2024 · Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off …
Webb16 feb. 2024 · To show all the traffic for an auto attendant or call queue, you must select all the resource accounts assigned to the auto attendant or call queue. Only 28 days of … my child is always angrymy child is afraid of meWebb26 apr. 2024 · According to a support document from Microsoft, call queues provide a greeting message, music while people are waiting on hold, call routing in First In, First Out (FIFO) order and handling... office community bad rodachWebb22 mars 2024 · Sign in to the Zoom web portal as a call queue member or admin. In the navigation menu, click Analytics & Reports. In the Historical Reports section, click Queue Chart Report. Click one of the tabs to view data for Voice, Video , or Messaging (for web chat, in-app chat, and SMS). If you clicked Messaging, click one of the sub-tabs for Web … office.com/myaccouWebb27 sep. 2024 · 16. Agent Login History: The agent login history shows the queue manager how often their agents are logging in the call. This can highlight the agents who are not performing. The report also indicates the time agents log in and out of the queue. You can see the total time the agent has spent logged in by day and their total talk time. 17. my child is afraid to poopWebbShared agent call queue history will be available in an upcoming release JonfenW • 2 yr. ago Thanks for pointing that out, glanced right past it! It's not the first time I've seen … my child is always constipatedWebb6 mars 2024 · Call Queue – showing analytics for calls coming into your Call Queues. Agent Timeline – showing a timeline view of agents being active in Call Queue calls. To learn more, read Auto Attendant & Call Queue Historical Report. CQD Teams Utilization Report.pbit: Shows how users in your organization are using Teams and how much. office communicator 2010