WebDec 27, 2015 · 1 Answer. Sorted by: 1. First of all you need to define new Dynamic Field (if you would like to have predefined options, you should use Dropdown). To do this you need to go to Admin->Dynamic Fields and than in Ticket section you need to choose appropriate type of DF. Once you have your DF defined you need to go to Sysconfig->Ticket-> Frontend ... WebGeneral Public making a referral for a driving assessment. OTRS requires medical clearance to progress with a driving assessment. Please complete this referral form but also …

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WebFeb 11, 2016 · Process Tickets Forms. by crythias » 25 Aug 2015, 22:16. Some hints for Processes: 1) If you want to have lookup of customers, drag Customer ID as an available field in an activity dialog. 2) If you want tasks/tickets in parallel, in version 4+, use Transition Action TicketCreate (with a whole lot of fields). 3) If you want Processes to create ... WebOTRS: A smart, agile, safe communication platform. OTRS is a modern, flexible ticket and process management system. that allows service management professionals in any … district house bar chicago

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WebThe development of OTRS::ITSM was initiated as a logical consequence of the great success of the Open Ticket Request System OTRS in order to combine the globally accepted, public ITIL recommendations with the benefits of open-source software. OTRS::ITSM 1.0 was the first real-world ITIL compliant IT service management solution on WebTutorial on how to implement a process or workflow logic using process management module in OTRS. WebApr 11, 2024 · Creating custom ticket fields [1:41] To add a custom ticket field. In Admin Center, click Objects and rules in the sidebar, then select Tickets > Fields. Click Add field. Select a field type, then enter a Display name. (Optional) … district i city of houston